Frequently Asked Questions

• Order your Knox Box online.
• Install your Knox Box.
• Contact Fire Marshal's Office to inspect installation and lock access key(s).

Please complete the online registration form at www.crywolfservices.com/deerparktx. You may also contact the False Alarm Reduction Program at (855) 905-0611, Monday through Friday 9 a.m. to 5 p.m. CST.

• Date of accident
• Location of accident
• Name(s) of individual(s) involved

To start new utility service you will need to fill out an application and have a valid form of identification such as a driver’s license, a state ID, a passport, a TWIC card, or a Federal ID if a business. There is a $125 deposit for residential service and a commercial deposit based on the type of business being set up, the deposit varies from $125 to $1,000 or more.

The deposit can be waived for residential service only as long as the customer can provide evidence from their previous water utility that they had water service in the past 12 months without any late fees. Bring the application and ID with the deposit to the Water Department in city hall 710 E San Augustine St during working hours 8 a.m. to 5 p.m. Monday through Friday. If you need further assistance, please call the Water Department at 281-478-7221.

• You can pay inside City Hall at the Collections Department counter 710 E. San Augustine St. during working hours 8 a.m. to 5 p.m. Monday through Friday.
• You can pay at the drive-through at City Hall during working hours Monday through Friday 8 a.m. to 5 p.m. 710 E. San Augustine St or at the payment drop box 24 hours a day seven days a week.
• You can pay by mail at the following mailing address. City of Deer Park - Collections P.O. Box 700 Deer Park TX 77536
• You can pay online at the city's website.

• You can pay inside City Hall at the Collections Department counter 710 E. San Augustine St. during working hours 8 a.m. to 5 p.m. Monday through Friday.
• You can pay at the drive-through at City Hall during working hours Monday through Friday 8:00 am to 5:00 pm 710 E. San Augustine St or at the payment drop box 24 hours a day seven days a week.
• You can pay by mail at the following mailing address. City of Deer Park - Collections PO Box 700 Deer Park TX 77536
• You can pay on-line at the city's website.

How to Read Your Water Meter and Check for Leaks Check Your Meter Below are instructions on how to check your meter to find out how much water is going through the meter. Knowing the volume of water will help you determine the amount of water you are using or the possible size of a leak.

1. This test should be conducted for a 60 minute period, during which time no water is being used at your location.
2. Find your water meter, in some cases the meter is located in the backyard, but typically it is located in a covered box in the front of the house close to the sidewalk or street.
3. Write down the numbers indicated on the meter dial at the start of this test. Also notate the position of the sweep hand on the front of the meter.
4. Return to check the meter reading after 30 minutes have passed and again after 60 minutes.
5. If the numbers have not changed, it is probable that you do not have a leak in your water lines or perhaps the leak is intermediate.
6. If the numbers have changed without your using any water, you may have a leak. The meter readings work similar to the odometer on a car. To determine the amount of water going through the meter you can subtract the original numbers from the current reading to determine how many gallons have gone through the meter. The usual residential meter will show thousand gallons increments on the dial with the numbers that have a white background and hundreds to tens of gallons of water shown on the dial with a black background. The sweep hand on the meter is a ten gallon sweep, so every time the hand moves from one digit to the next one gallon of water has gone through the meter. The meter shown above indicates that 369,206.7 gallons of water have gone through the meter.
7. The most common culprit for water leaks are toilets. Hundreds to thousands of gallons of water can go down the drain from a running toilet over a month’s time. To check your toilet simply put a colored liquid (or leak detection tablets) in the top tank. Wait 30 minutes or so. If the color from the top tank appears in the bowl without your flushing the toilet you have water going down the drain.
8. If you need assistance in locating your meter or understanding how to read your water meter, you may call the Water Department at City Hall at 281-478-7221 or send an email to Customer Service.

Your water meter is read monthly.

The City does make leak adjustments on the excess sewer amount charged in some cases. When requesting a leak adjustment you will need to provide a receipt showing that the repairs have been done and were done in a timely manner.  Only one adjustment is allowed over a 12 month period.

You may also request a pool fill sewer adjustment when filling your pool for the first time or filling your pool after repairing a pool leak once over a 12 month period. For a pool fill adjustment we require a receipt from the purchase of the pool or repair and a letter or evidence from the pool company stating the capacity of the pool in gallons.

Garbage pickup has two schedules.

• Mondays and Thursdays (residents closer to Highway 225)
• Tuesday and Fridays (residents closer to Spencer)
• Heavy Trash pickup starts every Wednesday.

You can call the Collections Office at 281-478-7221 for specific information on when your garbage is scheduled for pickup. You can call Public Works for questions dealing with what can be thrown away in the garbage, heavy trash pickup, or questions dealing with recycling at 281-478-7252.

You can purchase garbage bags for garbage pickup at any store that sells garbage bags. You can also purchase garbage bags at city hall in the Utility Department for $25.00 (plus tax) per box, ID required.

For a complete ten year history of the City's adopted tax rate go to the Tax Department's webpage.

The city offers a $50,000 exemption off the value for granted over 65 and disability exemptions. For example a house valued at $120,000 with a homestead exemption and over 65 or disability exemption would be taxed as follows.

1. $120,000 x $.20 = $24,000
2. $120,000 - $24,000 = $96,000
3. $96,000 - $50,000 = $46,000
4. $46,000 x $.7200 / $100 = $331.20

The city also has a tax ceiling in effect which places a cap on what a resident who has an over 65 or disability exemption will pay for property taxes.

Nothing takes the fun out of an evening barbecue outdoors like a bunch of bloodthirsty mosquitoes. During the mosquito season the Public Works Department sprays on a regular basis. Visit our webpage to view our spraying schedule. 

Before you call a plumber, always give the Public Works Department a call. We will send our sewer maintenance crew out to check the sewer main. It is possible the problem could be a blockage in the sewers main line. If that is the case our crews will clear the line and alleviate the problem therefore saving you the cost of hiring a plumber. Give us a call and let us check it out. If the sewer problem is on the cities side we will fix the problem. If the problem is on the homeowners side we will notify you and inform you that, yes, you need to call a plumber. Give us a call first at 281-478-7270.

Fill out the Culvert Request Form and submit it to the public works department. After your information is reviewed by the Engineering Department you will be contacted with information concerning what size culvert you need to purchased. Please do not purchase any culvert material until after we contact you. After the culvert material has been purchased and delivered at your home, contact the Public Works Department and a work order will be issued for our Street Maintenance crew to install the culvert at no charge to the resident. Start by filling out the Culvert Request Form (PDF).

Street light outages and other issues should be reported to CenterPoint. For easier access use their online portal.

Yes, any home addition will require permits. Please visit our permit page for more information.

There are numerous athletic opportunities for the youth of Deer Park to participate in. For a detailed list of the athletic offerings visit the Youth Sports section of our website.

The Art Park Players offer many opportunities to get involved. Whether it is on stage, helping with costumes, or even building sets there is a place for everyone.

Tickets for the Art Park Players performances may be purchased through the box office at 281-794-2448.

The A.S.A.P. Program services 4 schools in the Deer Park Independent School District. Deer Park Elementary, San Jacinto Elementary, Carpenter Elementary, and Dabbs Elementary.

The Parks and Recreation Department has multiple facilities that are available for rental. For details about those facilities please see the building rental brochure.

If you find wildlife on your property, we're here to help.

For Birds, Squirrels, Opossums, and Other Low-Risk Animals:

If you can safely do so, wear thick gloves and place the animal in a box or carrier with a towel. Transport it to the Houston SPCA's Wildlife Center. This helps us ensure the animal gets quick care!

For High-Risk Animals (Bats, Skunks, Raccoons, Coyotes, Foxes):

DO NOT attempt to capture these animals. They may pose health risks. Call the Deer Park Humane Department immediately at (281) 478-7274 to ensure the situation is handled safely.

Your help in transporting low-risk wildlife makes a big difference! If you're ever unsure, don't guess—give us a call or visit the SPCA's website for more resources: houstonspca.org/wildlife-center/wildlife-resources

Thank you for helping us protect our community and its wild neighbors!

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

Before you call a plumber, always give the Public Works Department a call. We will send our sewer maintenance crew out to check the sewer main. It is possible the problem could be a blockage in the sewers main line. If that is the case our crews will clear the line and alleviate the problem therefore saving you the cost of hiring a plumber. Give us a call and let us check it out. If the sewer problem is on the cities side we will fix the problem. If the problem is on the homeowners side we will notify you and inform you that, yes, you need to call a plumber. 

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

Fill out the Culvert Request Form and submit it to the public works department. After your information is reviewed by the Engineering Department you will be contacted with information concerning what size culvert needs to purchased. Please do not purchase any culvert material until after we contact you. After the culvert material has been purchased and delivered at your home, contact the Public Works Department and a work order will be issued for our Street Maintenance crew to install the culvert at no charge to the resident. 

You can contact us at 281-478-7270.

Come into the Public Works office inside City Hall, or call 281-478-7270, we will be happy to help you.

Deer Park's Code of Ordinances does not allow a homeowner to perform their own electrical work. A registered electrician must pull the permit and perform the work. Even simple work such as installing new outlets will require a permit. This is to ensure that things are performed according to the correct electrical codes and to ensure your families safety. Contact the public works office for more information at 281-478-7270.

Yes a permit will always be necessary, although we recommend that a licensed plumber do the work for you, homeowners are allowed to pull their own permits and perform their own work. Visit our permit page for more information.

Storage buildings should be a minimum of 3-foot from any property line with a maximum height of 15-foot from natural ground.  Please call 281-478-7270 for more information. 

All fences and masonry walls constructed in residential or commercial districts shall be constructed so that the top portion of the fence or wall maintains a level or uniform elevation not to exceed a height of 6-1/2' at the highest point of ground elevation.  Please call 281-478-7270 for more information. 

Yes, any home addition will require permits. Please visit our permit page for more information, you can also call 281-478-7270.

In emergency situations involving activities which must be stopped immediately to prevent irreparable harm, please contact Development Services during office hours or the police (911). On evenings, weekends, and holidays dial 911. For non-emergencies, during regular business hours, contact the Code Enforcement Officers at 281-478-7270 or 281-478-7254. You will need to provide us with the address of the alleged violation and have a clear description of the alleged violation.

A total of 3 cats and dogs are allowed for each single residence. That could be two cats and one dog, or two dogs and one cat or any combination thereof, but no more than a total of three are allowed.

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

Shelter in place - find out how.

The Shelter In Place page will help

There are several area attractions you can see when visiting our area. For more information, check out our Local and Area-Wide Attractions Guide (PDF). 

Yes, Deer Park has a Visitors Center and we welcome you to stop by on your arrival. Our Visitors Center is located at 203 Ivy Avenue in Suite 606 of the Economic Alliance Building! Our friendly staff is available every weekday from 8:30 a.m. to 12:30 p.m. to answer questions about the City, provide directions and offer a variety of materials to help you make the most of your visit. 

Call and leave us a voicemail anytime at 832-780-0973 if you have specific questions or if you would like a brochure about our city mailed to you, free of charge!

Residency is not required to participate in the Parks and Recreation programs. We welcome any and all to come enjoy our programs and services.