Frequently Asked Questions

Installing a Knox Box will not only allow emergency service personnel faster access in case of an emergency, but prevent expensive forcible entry should emergency service be required while the premises are unoccupied or if you are incapacitated and cannot open the door.

Knox Boxes are designed for maximum protection. Each virtually indestructible box, switch or lock features a special high-security Medeco lock and key. This Medeco restricted locking system guards against unauthorized key duplication. Keys are not available to locksmiths or lock distributors; only the Knox Company can supply these keys. All Knox Box stations in a city are keyed alike and only the Fire Department has master keys.

Only the Fire Department carries the master key that will open the box. Whenever locks are changed, the inventory of keys contained within the boxes must also be updated. New keys can be placed inside the Knox Box by calling the Fire Marshal's Office and requesting an appointment to secure new keys.